Resume – Carlos M. Saraiva

User Experience Design

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📍 Johannesburg, South Africa | 🌐 carlos-saraiva.com

📞 +27 731 604 389 | 📧 ux-design@carlos-saraiva.com

LinkedIn: linkedin.com/in/carlos-m-saraiva

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Professional Summary

User Experience Designer with a unique blend of skills that goes beyond traditional UX.

I offer services that integrate systems architecture, strategic content management, and data-driven, user-centered workflows. My work leverages a wide range of web technologies, including CSS, HTML, JavaScript, SQL, PHP, and ASP/.NET, to build solutions that are both user-friendly and technically robust. This technical expertise supports my human-centered design approach, enabling me to deliver sophisticated, holistic UX/UI solutions that align technology with user needs, enhancing the human experience while exceeding objectives.

With over 20 years of professional experience in user-centered design, my career is grounded in a vibrant background in visual communication, from studies at the National School of the Arts to an Honours degree in Information Design. This formal training was complemented with hands-on application across multiple requirements for diverse clients. Throughout my career, I have led end-to-end projects across sectors including advertising, child welfare, education, and public communication.

My expertise includes the integration of branding, UI design, and database-driven applications into cohesive, user-centered systems that are adaptable to various platforms, from membership sites to data visualisation environments. Skilled in developing compliance-driven, secure, and impactful applications, I specialize in creating solutions that are accessible, intuitive, and sustainable.

I also bring a commitment to governance, data privacy, and accessibility standards, ensuring the solutions I develop are compliant, secure, and ethically grounded. While my work integrates user feedback to continuously refine systems, enhancing user experiences and providing long-term value. Throughout this collaborative approach, we align both technical and strategic goals, designing solutions that deliver sustained impact and contribute meaningfully. <<2024-11-13__20h25.50_(C)-CMS – final professional summary>>

#UserExperienceDesigner #SolutionsArchitect #SystemsArchitecture #UserCenteredDesign

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Career Highlights

• Hope and Homes for Children (2021 – 2024): Led the development of Monitoring & Evaluation (M&E) systems for child welfare initiatives, emphasizing real-time data aggregation, user-centered security protocols, and compliance. Integrated Power BI for data visualization, enabling evidence-based decision-making. Managed a cross-functional team of data analysts and M&E specialists to develop scalable, user-friendly systems and conducted training programs for long-term system sustainability.
  Role: Senior Monitoring & Evaluation Analyst, Solutions Architect, Web Developer
  Technologies: Power BI, SQL, SharePoint, Salesforce

• Conference Registration Platform for Queer Individuals (Freelance Project, 2019 – 2024): Led the design and development of a conference registration platform for the Queer community, prioritizing accessibility, data privacy, and user journeys. Designed intuitive workflows to ensure ease of use for a diverse audience while maintaining security protocols for sensitive data.
  Role: UX/UI Designer, Web Developer
  Technologies: WordPress, PHP, MySQL, JavaScript, Formidable Forms

• University of Johannesburg (Consultant, 2018 – 2020): Enhanced CMS management capabilities and automated content updates to improve academic outreach. Designed and implemented user-friendly workflows that supported the academic team’s autonomy, focusing on sustainability, especially for rural education.
  Role: UX/UI Consultant, Web Developer
  Technologies: WordPress, PHP, MySQL

• Safety1st Digital Magazine (Freelance Project, 2015 – 2018): Managed the transition from a traditional print publication to a dynamic digital platform, incorporating SEO, subscriber management, and newsletter automation. Focused on improving user engagement through intuitive user journeys, audience segmentation, and content distribution channels. Led a small team to refine the digital content strategy based on user analytics and behavior insights.
  Role: Lead UX/UI Designer, Digital Transformation Specialist
  Technologies: WordPress, Google Analytics, Social Media Tools, SEO

• Heineken Rwanda (2006 – 2007): Worked on early content management and client service applications for Heineken’s internal system. Managed system navigation, content structuring, and entity relationship management, ensuring seamless integration between backend systems and user interfaces. This foundational experience shaped my later expertise in integrating UX/UI design with systems architecture.
  Role: UX/UI Designer, Systems Integrator, Web Developer
  Technologies: SharePoint, SQL, HTML/CSS

• Network BBDO & McCann-Eriksson (2006 – 2015): Designed user journey and onboarding systems for large-scale advertising campaigns. Collaborated closely with internal production teams and external clients to optimize workflow automation, improve cross-departmental collaboration, and streamline content delivery processes. Designed systems to manage campaign data, documents, and client communications, facilitating efficient project delivery. Led teams in developing systems that integrated content management, real-time data reporting, and UX design principles.
  Role: UX/UI Designer, Solutions Architect, Web Developer
  Technologies: SharePoint, Microsoft Dynamics, SQL Server, HTML/CSS, JavaScript

• Early Career (1996 – 2006):
  While studying at the University of Pretoria and the National School of the Arts, gained hands-on experience in graphic design, web development, and client service. Contributed to the design of digital banners, websites, interactive Flash applications, and timesheet management systems for Ogilvie and Grey Advertising. Completed an internship at Struik Publishing, focusing on print production for catalogs and data sheets. Developed expertise in user experience principles across web, print, and advertising, honing skills in both creative and technical aspects of design.
  Role: Graphic Designer, Web Developer, Intern
  Technologies: Flash, HTML, CSS, Adobe Creative Suite, MySQL

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Core Competencies

• Human-Centered Design & Systems Integration
• User Journey Design & Optimization
• UX/UI Solutions for Complex Systems
• Real-Time Reporting & Compliance Strategies
• SEO & Content Management for Brand Enhancement
• Workflow Automation & Data Management Integration
• Modular Design & Scalability Strategies
• Stakeholder Training & Capacity Building
• Creative & Art Direction for Brand-Aligned Visuals
• Behavioral Insights & Community-Centric Design

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Professional Experience

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Senior Monitoring & Evaluation Analyst

Hope and Homes for Children | Johannesburg, South Africa
December 2021 – June 2024
Roles: Solutions Architect, Data Analyst, M&E Specialist, Systems Administrator

Led the design and management of performance and Monitoring & Evaluation (M&E) systems to support Care Reform, focusing on secure data aggregation, real-time reporting, and privacy compliance. Prioritized user-centered protocols and developed scalable solutions that empowered program managers, data capturers, and stakeholders with actionable insights and accessible interfaces.

Notable Projects and Technologies:

• Dynamic Reporting & Impact Visualization System for Care Reform: Developed and integrated Power BI dashboards for real-time tracking, supporting evidence-based decision-making and policy guidance. Automated data collection workflows provided custom dashboards with actionable insights tailored to funders and stakeholders, supporting metrics like family reunification and placement stability.
  #PerformanceManagement #ImpactAssessment #CareReform #DataIntegration #PowerBI #SQL #Tableau #SharePoint

• Performance Management System Development and Management: Established a robust Performance Management System using Power BI for KPI visualization and SharePoint for document management. Enabled workflows for caseload tracking and automated reporting, centralizing case management to ensure secure access and compliance with data privacy standards.
  #PerformanceManagement #SystemDesign #DataIntegration #DocumentManagement #CaseloadTracking #PowerBI #SharePoint #SQL

• Integrated Extranet System for Child Welfare Data Management: Designed a secure extranet combining Salesforce for data handling and WordPress for a user-friendly interface. Features included real-time data input through custom web forms, anonymized ID generation for privacy, and automated data sync with Salesforce. Established a feedback network to facilitate real-time data sharing and performance reporting, adhering to strict privacy standards.
  #ExtranetDevelopment #DataPrivacy #DocumentManagement #StakeholderEngagement #WordPress #PHP #MySQL #Salesforce #SharePoint #SQL #JavaScript

• Social Media and Stakeholder Communication Network for Care Reform Champions: Established a multi-platform communication network to enhance stakeholder engagement, integrating automated social media tools and newsletter systems for real-time reporting and feedback. Developed training sessions to ensure team autonomy in content updates and compliance with legal standards for data privacy.
  #StakeholderEngagement #SocialMediaManagement #Membership #NewsletterAutomation #RealTimeReporting #WordPress #SharePoint #PowerBI #SocialMediaPlatforms #GoogleAnalytics

• Salesforce and Data Management Integration: Integrated Salesforce with Power BI and SharePoint to enhance real-time KPI tracking, centralized reporting, and data accuracy. Utilized SQL routing and Zapier automation for efficient data transfers and supported reference data in Extranet web forms for effective case tracking and management.
  #SalesforceIntegration #KPITracking #DataCleaning #ExtranetManagement #Salesforce #PowerBI #SharePoint #SQL #Zapier

Key Skills and Technologies:

• User-Centered Design: Expertise in designing systems that prioritize user needs, optimizing for usability and accessibility.
• Security Compliance: Ensuring systems adhere to security standards and support seamless user interaction.
• Content Management Systems (CMS): Specialized in CMS tools like WordPress, ensuring content is accessible and structured for diverse users.
• Data Analytics & User Feedback: Integrated Google Analytics to refine user experience based on behavior.
• Cross-Platform Optimization: Focused on mobile-first strategies to optimize performance across devices.

Technologies: #PowerBI #Salesforce #SharePoint #WordPress #PHP #MySQL #JavaScript #CSS #GoogleAnalytics#Zapier

 

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UX / System Design Contractor

January 2018 – November 2020
Roles: UX/UI Designer, Content Manager, Security Advisor

During this period, I transitioned from freelance work to securing contractor roles, delivering comprehensive UX/UI and system design solutions across education, safety management, and community-focused organizations. My work emphasized accessibility, security, and user-centered design (HCD), focusing on sustainable systems that clients could manage independently post-delivery.

Notable Projects and Technologies:

• University of Johannesburg – CMS Support & Training: Engaged as a contractor to optimize the CMS and provide training for the design team, helping them manage and update content autonomously. Leveraged WordPress’s content structuring capabilities to create intuitive systems that improved lecturer-student interactions and outreach, particularly in rural education initiatives.
  Technologies: #WordPress #PHP #JavaScript — Skills: #CMSOptimization #UserTraining#ContentManagement #UXDesign

• Safety First – Digital Magazine & Newsletter Transformation: Led a digital overhaul of the Safety Firstmagazine, transitioning from print to a digital publication. The platform featured SEO enhancements, automated newsletters via MailPoet, and integrated Google Analytics to track engagement and subscription growth. The platform supported both ad revenue through impression tracking and increased textbook sales by providing a strategic channel for safety management content.
  Technologies: #WordPress #MailPoet #GoogleAnalytics — Skills: #DigitalPublishing #SubscriberManagement#ContentStrategy #SEO

• Institute of Safety Management (IOSM) – Certification & Membership Platform: Developed a membership and certification platform for IOSM to manage registration, certification uploads, and membership workflows. This project included document management and an approval system that streamlined certification processing, with an automated email system to confirm application status, supporting both backend efficiency and member engagement.
  Technologies: #WordPress #PHP #SQL — Skills: #CertificationManagement #DocumentManagement#UXDesign #WorkflowAutomation

• Community Engagement Platforms for Key Coaching and NGOs: Designed multiple community-based platforms with subscription and engagement features. For Key Coaching, I developed a membership-based platform that included newsletter integration, social media linking, and dedicated course content sections, providing a structured and user-friendly experience for program participants.
  Technologies: #WordPress #MailPoet #SocialMediaTools — Skills: #MembershipSystems #UserEngagement#ContentDelivery

Core Responsibilities and Achievements:

• Managed Digital Platform Development and Optimization: Developed and optimized digital platforms to improve usability and content flow, creating e-commerce and content-driven systems for diverse users, including Safety First magazine subscribers and community-focused clients.
  Technologies: #WordPress #PHP #JavaScript — Skills: #UserExperience #EcommerceDesign#ContentOptimization

• Security & Performance: Implemented security protocols and enhanced performance, focusing on SSL encryption, data protection, and site load times to secure high-traffic platforms. Integrated Google Analytics for tracking user engagement and campaign effectiveness.
  Technologies: #SSL #GoogleAnalytics #SecurityTools — Skills: #PlatformSecurity #DataProtection#PerformanceOptimization

• Human-Centered Design (HCD) and UX Strategy: Emphasized HCD principles to ensure user-focused, scalable solutions, enhancing user interactions and engagement with both front-end and system architecture improvements.
  Technologies: #CSS #JavaScript #HTML — Skills: #UXDesign #HumanCenteredDesign#UserInterfaceDevelopment

• Stakeholder Collaboration and Client Training: Led projects in collaboration with clients such as University of Johannesburg and IOSM, facilitating workshops and training sessions to upskill teams in maintaining their digital platforms. Focused on designing self-sustaining systems that clients could manage post-launch.
  Technologies: #WordPress #PHP — Skills: #ClientCollaboration #Training #SystemsSustainability

Key Skills and Technologies:

• User-Centered Design: Ensured platforms were designed to prioritize accessibility, usability, and user satisfaction.
• Digital Publishing & Subscriber Management: Specialized in digital magazine transformation and subscriber-based systems, optimizing for both content reach and SEO.
• Content Management Systems (CMS): Advanced experience in CMS optimization for diverse audiences, particularly in education and safety sectors.
• Data Integration & Analytics: Utilized tools like Google Analytics to monitor engagement and inform content strategy decisions.
• Security & Performance: Established security protocols and optimized performance to support high-traffic environments.

Technologies: #WordPress #PHP #JavaScript #MailPoet #GoogleAnalytics #SEO #SSL #Training

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Freelance Web Developer / UX Designer

July 2015 – January 2018
Roles: Web Developer, UX Designer, Digital Architect

During this phase of my career, I transitioned from working primarily with Microsoft enterprise technologies to using open-source platforms like WordPress, aimed at empowering small businesses, entrepreneurs, and community-based organizations. My focus shifted towards leveraging web technologies to create scalable, affordable, and user-friendly systems, aligning both technical architecture and user experience.

Notable Projects and Technologies:

• Trodham Shires – Farm & E-Commerce Website: Developed a comprehensive web presence for Trodham Shires, a farm specializing in Shire horses, where I integrated an e-commerce system for selling apple cider vinegar. The project required both content management and marketing features, including social media integration, and an order system that facilitated easy purchasing and tracking of stock levels. I also designed a database-driven system to handle customer orders and email confirmations, enabling a more streamlined backend process.
  Technologies: #WordPress #PHP #WooCommerce #JavaScript — Skills: #EcommerceDesign#ContentManagement #UserEngagement #OrderManagement

• Safety First – Digital Magazine & Newsletter Integration: Led the digital transformation of Safety First, a subscription-based magazine. I moved the platform from print to dynamic online content, integrated SEOstrategies, and automated newsletters using MailPoet. The integration of Google Analytics helped measure impressions and campaign effectiveness, contributing to improved content distribution and targeting. The system tracked subscription growth, engagement, and ad space usage to drive both content strategy and sales of related safety textbooks.
  Technologies: #WordPress #GoogleAnalytics #MailPoet — Skills: #DigitalPublishing #SEO#SubscriberManagement #ContentStrategy

• Key Coaching – Sam Sleeman’s Coaching Platform: Developed a full-fledged web presence and membership system for Sam Sleeman, an entrepreneurial coach. I created a subscription-based website with a newslettersystem integrated into the platform, allowing content to be delivered weekly. This included social media integration and a customized user experience to enhance member engagement. The project supported coaching materials, course content, and user signups for a targeted coaching program.
  Technologies: #WordPress #MailPoet #PHP — Skills: #MembershipManagement #UserEngagement#ContentDelivery #UXDesign

• University of Johannesburg Digital Support: Delivered a contract role to provide training and technical support for University of Johannesburg’s design team. The project involved enhancing the content management system (CMS) for a seamless experience across multiple user roles, from administrators to students. I also implemented automated content updates, reducing administrative burden and enabling lecturers to focus more on content delivery.
  Technologies: #WordPress #PHP #ContentManagementTools — Skills: #CMSOptimization #Automation#UXDesign #Training

• Institute of Safety Management – Certification & Membership Platform: Developed a membership systemfor the Institute of Safety Management, which integrated document management and automated certification processes. The system allowed users to upload certification documents, receive notifications, and track their application status. This helped the Institute streamline membership registration and certification processes, adding efficiency to the overall user experience.
  Technologies: #WordPress #PHP #SQL #MySQL — Skills: #DocumentManagement #CertificationSystem#UXDesign #AutomatedProcesses

Core Responsibilities and Achievements:

• Developed and managed digital platforms: Focused on ensuring seamless user interactions and optimized content flow across multiple platforms. Ensured all digital solutions adhered to best practices in user-centered design, ensuring accessibility for diverse audiences.
  Technologies: #WordPress #PHP — Skills: #UserExperience #DesignOptimization #ContentManagement

• Improved cross-platform UX and engagement: Designed responsive websites for clients in e-commerce, education, and membership-based platforms. Focused on optimizing user experience across both desktop and mobile interfaces, improving retention and user satisfaction.
  Technologies: #HTML #CSS #JavaScript — Skills: #MobileDesign #ResponsiveDesign #UserEngagement

• Security and performance enhancements: Led security compliance efforts for clients by implementing SSL encryption, improving load times, and ensuring privacy compliance for high-traffic platforms like Trodham Shires and Sumptuous Village.
  Technologies: #SecurityTools #PHP — Skills: #PlatformSecurity #DataProtection #PerformanceOptimization

• Custom e-commerce solutions: Developed secure and scalable e-commerce solutions like the custom jewelry store, integrating payment gateway solutions and real-time inventory updates. Enhanced user experience with custom product displays and optimized checkout processes.
  Technologies: #WooCommerce #PHP #JavaScript — Skills: #EcommerceOptimization #ProductManagement#CheckoutDesign

• Stakeholder collaboration and client management: Worked closely with clients such as IOSM, Trodham Shires, and Sam Sleeman to gather requirements, define project scope, and ensure successful delivery of digital solutions. Managed client expectations and provided ongoing support throughout the design and development phases.
  Technologies: #WordPress #PHP — Skills: #ClientManagement #RequirementsGathering #ProjectCoordination

Key Skills and Technologies:

• User-Centered Design: Created intuitive systems and workflows focused on enhancing user experience and usability.
• E-Commerce & Subscription Systems: Developed e-commerce platforms and subscription-based membership sites with integrated payment systems, content delivery, and automated processes.
• Content Management & Automation: Specialized in WordPress, streamlining content management and creating automated content updates for diverse clients.
• Data Integration & Reporting: Integrated tools like Google Analytics to measure content effectiveness and optimize marketing strategies across platforms.
• Security & Performance Optimization: Implemented SSL, data protection, and optimized site performancefor both e-commerce and informational platforms.

Technologies: #WordPress #PHP #JavaScript #SQL #MySQL #WooCommerce #MailPoet #GoogleAnalytics #SEO#SSL #cPanel

 

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Web Operations Manager

Information Technology Solutions (ITS) | Johannesburg, South Africa
January 2006 – July 2015
Roles: Web Operations Manager, Solutions Architect, Systems Analyst

In this phase, I led the development and implementation of web-based applications and workflow automation systems, maturing my expertise in enterprise software solutions. By leveraging Microsoft-based technologies, I provided scalable, cross-platform systems that integrated seamlessly with core business systems like Microsoft Business Dynamics. Projects included scaling models for international markets, with prototypes deployed in Colombia and Brazil through the LatamX project for McCann Erickson.

Notable Projects and Technologies:

• AdAgent System for Advertising Agencies: Developed and scaled the AdAgent system for agencies including McCann Erickson, Grey Advertising, and Network BBDO, consolidating job tracking, workflow automation, and document management into a secure, centralized platform.
  Technologies: #MicrosoftDynamics #SharePoint #SQLServer #.NET #JavaScript #Ajax — Skills: #WorkflowAutomation #ERMIntegration #ProductionManagement

• Client-Facing Portals for Heineken and First National Bank: Designed secure client portals with custom workflows, enhancing job tracking, document access, and campaign management across departments, facilitating efficient collaboration.
  Technologies: #SharePoint #SQL #HTML #CSS — Skills: #PortalDevelopment #SecureDocumentSharing#WorkflowIntegration

• Timesheet Tracking System: Created a cross-platform Timesheet Tracking System integrated with Microsoft Business Dynamics for real-time resource management and financial tracking. This system improved productivity and provided operational insights across various teams.
  Technologies: #ASP.NET #SQLServer #MicrosoftDynamics — Skills: #ResourceManagement #ERPIntegration#WorkflowOptimization

• Briefing System Integration: Designed a metadata-driven Briefing System to streamline brief creation, tracking, and document management, enhancing cross-departmental collaboration within the AdAgent architecture.
  Technologies: #SharePoint #SQLServer #.NET — Skills: #MetadataManagement #JobTracking#WorkflowAutomation

• Business Intelligence Reporting for Media Owners: Developed automated reporting systems for media clients, leveraging DevExpress, QlikView, and Tableau for dynamic financial insights and strategic decision-making.
  Technologies: #DevExpress #QlikView #Tableau #SQL #Excel — Skills: #DataReporting #FinancialAnalysis#SystemArchitecture

• Implementation of ADSML Standards for Digital Publishing: Applied ADSML standards to standardize document handling and metadata management, ensuring compliance and consistency across workflows.
  Technologies: #ADSML #DigitalPublishing — Skills: #IndustryStandards #MetadataManagement#UserTraining

Core Responsibilities and Achievements:

• Enterprise Integration and Web Applications: Implemented scalable, web-based solutions like the Timesheets System to bridge ERP and financial systems, meeting high user volumes and supporting cross-platform functionality. Provided user support and managed feature requests, ensuring responsive adaptation to evolving client needs.
  Technologies: #SQLServer #MicrosoftDynamics #ODBC #IIS #.NET — Skills: #EnterpriseIntegration#UserSupport #FeatureRequests

• User-Centered Requirements Gathering and Documentation: Conducted requirements-gathering sessions and translated these into specifications. Created training materials to support long-term usability and system adoption, ensuring alignment with user expectations.
  Skills: #RequirementsDocumentation #UserCenteredDesign #TemplateCreation

• Support, Release Management, and Training: Coordinated release management, feature requests, and training on new system updates. Ensured efficient workflows, conducting support and training sessions for smooth adoption.
  Technologies: #AutomatedReleasePipelines #UAT #SQLServer — Skills: #ReleaseManagement #UserTraining#SupportProcesses

Technologies: #MicrosoftDynamics #SharePoint #SQLServer #.NET #JavaScript #HTML #CSS #ADSML

 

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Freelance/Contract System Analyst

Information Technology Solutions (ITS) | January 2000 – January 2005
Roles: System Analyst, Solutions Designer

While studying at the University of Pretoria, I worked part-time, gaining hands-on experience in UX/UI for web applications and applying academic insights to real-world projects. This period allowed me to develop solutions that emphasized user-centered design, data accuracy, and system integration. I delivered tailored solutions for clients such as Ogilvy & Mather, HTH, and Nestlé, focusing on optimizing processes, enhancing time-tracking, and supporting brand management.

Notable Projects and Technologies:

• Ogilvy Africa Intranet Platform & Brand Bible: Developed a regional intranet for Ogilvy, providing a centralized platform for brand asset sharing across African offices. This system streamlined access and ensured brand consistency through intuitive navigation and resource organization.
  Technologies: #SharePoint #FileMaker — Skills: #IntranetDesign #UserCenteredDesign #BrandManagement

• HTH Marketing Campaign Data Structuring: Conducted data analysis for HTH campaigns, implementing SQL processes for data optimization and de-duplication to support effective campaign targeting.
  Technologies: #SQL #DataStructuring — Skills: #DataAnalysis #CampaignOptimization

• Nestlé Network Marketing Support: Worked on data segmentation strategies for Nestlé’s network marketing efforts, optimizing data structures to enhance multi-level targeting accuracy.
  Technologies: #SQL #DataOptimization — Skills: #HierarchicalDataManagement #NetworkMarketingSupport

• Web-Based Timesheet System (Ogilvy & Mather, Grey Advertising): Designed a web-based timesheet tracking application with financial system integration, enhancing job billing accuracy and resource management. Applied UX/UI principles for responsive controls and efficient data handling to create an intuitive user experience.
  Technologies: #PHP #SQL #MicrosoftDynamics — Skills: #TimeTracking #WorkflowAutomation#UserExperience

Core Responsibilities and Achievements:

• System Design and Deployment: Developed solutions that enhanced brand management and operational workflows, driving efficiency for clients in the advertising sector.
  Skills: #SystemIntegration #Deployment

• Data Analysis and SQL Optimization: Conducted data analysis to support targeted marketing strategies, enhancing accuracy for high-impact campaigns.
  Skills: #SQLQueries #DataAnalysis

• User-Centered UX/UI Design: Focused on responsive, user-friendly interfaces, ensuring optimal performance and intuitive user interactions across applications.
  Skills: #UserExperience #InterfaceDesign #PerformanceOptimization

Technologies: #SharePoint #PHP #SQL #FileMaker #HTML #CSS

 

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Greys Advertising & Ogilvy

Junior Designer / Technician
January 1996 – January 2000

Contributed to digital transformations by introducing internet services, developing systems to support internal communications, and producing digital assets for key clients.

• Client Website Development: Developed responsive websites for clients like ABSA Bank and Rand Merchant Bank, strengthening brand engagement through user-centered design.
• Intranet Development & Newsletters: Created digital newsletters and internal communication tools, enhancing company-wide news dissemination.
• Skills: Digital Asset Management, Client Outreach, UX Design
• Technologies: HTML, Flash, Microsoft FrontPage, IIS

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Key Achievements

• Child Welfare M&E Systems: Designed and implemented scalable M&E systems that enabled real-time tracking and policy guidance, facilitating evidence-based care reform.
• Community-Centric Membership Website: Successfully maintained a digital platform to foster community among queer individuals, ensuring inclusivity and accessibility.
• Digital Platform Transformation: Successfully transitioned multiple clients to a digital Safety1st magazine, integrating subscriber management and improving audience engagement through a Newsletter, social media engagement, SEO and UX enhancements.
• Workflow Automation: Created AdAgent for major advertising agencies, improving operational efficiency through automation of campaign coordination and document management. Enterprise level solutions architecture.
• Systems Training & Sustainability: Conduct capacity-building workshops to empower stakeholders, enabling independent system management and sustainable long-term project maintenance. Video based training and system documentation.

  Technical Skills

  • Languages: HTML, CSS, JavaScript, SQL, PHP
  • Tools & Platforms: WordPress, Salesforce, Power BI, SharePoint, Microsoft Dynamics
  • Methodologies: Agile, Human-Centered Design, Data-Driven Design

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Education

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Created by Carlos-Saraiva.com © 2024
#InformationDesign | #UIDesign | #UXDesign
UX-Design@Carlos-Saraiva.com

– 2024-11-13__10h53.13_(C)-CMS#uxr_v2.5#fin#ResumeMergingProcess 

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